Legal

Privacy Policy

Effective date: 1 May 2025

1. Who we are

Fusion Tech Solution LLP (trading as Fusion Technology Solutions) is a limited liability partnership registered in Ahmedabad, India. Throughout this policy, "we," "us," and "our" refer to Fusion Tech Solution LLP. Our website is fusiontechsolutions.ai.

2. Information we collect

We collect information in the following ways:

2.1 Information you provide directly

• Contact forms & enquiries: name, email address, phone number, company name, and the content of your message.
• Client onboarding: billing address, tax identification numbers, and payment details required to process invoices.
• Newsletter & marketing sign-ups: email address and, optionally, your name and company.

2.2 Information collected automatically

• Device & browser data: IP address, browser type and version, operating system, screen resolution, and language preference.
• Usage data: pages visited, time spent on pages, referral URLs, click paths, and scroll depth.
• Cookies & similar technologies: see Section 6 below for full details.

3. How we use your information

• To respond to your enquiries and provide the services you request.
• To process payments and manage our contractual relationship with you.
• To send transactional emails (project updates, invoices, support responses).
• To send marketing communications where you have opted in (see Section 7).
• To improve our website, services, and user experience through analytics.
• To comply with legal obligations and protect our legitimate business interests.

4. Legal basis for processing

• Consent: when you opt in to marketing emails or accept non-essential cookies.
• Contract: when processing is necessary to fulfil a service agreement with you.
• Legitimate interest: website analytics, fraud prevention, and improving our services.
• Legal obligation: tax records, regulatory compliance, and responding to lawful requests.

5. Data sharing & third-party services

We do not sell your personal data. We may share data with the following categories of service providers, strictly for the purposes described in this policy:

• Email delivery: Amazon Simple Email Service (SES), Microsoft 365, or Google Workspace — used to send transactional and marketing emails on our behalf.
• Cloud hosting & infrastructure: Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform — where our applications and data may be hosted.
• Analytics: privacy-focused analytics tools to understand website usage patterns.
• Payment processing: third-party payment gateways that handle billing securely. We do not store full credit card numbers on our servers.
• Legal & regulatory: we may disclose data if required by law, court order, or government request.

6. Cookies & tracking technologies

Cookies are small text files stored on your device when you visit our website. We use the following categories:

6.1 Strictly necessary cookies

Required for the website to function (e.g., session management, security tokens, cookie consent preferences). These cannot be disabled.

6.2 Analytics cookies

Help us understand how visitors interact with our website — pages visited, time on site, bounce rate, and traffic sources. Data is aggregated and anonymised where possible.

6.3 Functional cookies

Remember your preferences such as language, region, or display settings to provide a personalised experience.

6.4 Marketing & advertising cookies

Used to deliver relevant advertisements and measure campaign effectiveness. These are only set with your explicit consent.

6.5 Managing cookies

You can manage or withdraw cookie consent at any time through our cookie banner or your browser settings. Disabling certain cookies may affect website functionality. Most browsers allow you to block or delete cookies via their privacy settings.

7. Marketing communications & your choices

We may send marketing emails using services such as Amazon SES, Microsoft 365, or Google Workspace. We will only send marketing communications where:

• You have given explicit opt-in consent (e.g., subscribing to our newsletter), or
• You are an existing client and the communication relates to similar services (soft opt-in), and you have not opted out.

7.1 How to unsubscribe

• One-click unsubscribe: every marketing email includes an unsubscribe link in the footer. Clicking it immediately removes you from that mailing list.
• Email us: send a request to privacy@fusiontechsolutions.ai and we will process your opt-out within 48 hours.
• Preference centre: where available, you can manage your subscription preferences to choose which types of communications you receive.

Unsubscribing from marketing does not affect transactional emails (invoices, project updates, security notices) which are necessary for service delivery.

8. Data retention

• Enquiry data: retained for up to 24 months after the last interaction, then deleted.
• Client data: retained for the duration of the engagement plus 7 years for tax and legal compliance.
• Marketing data: retained until you unsubscribe, after which your email is suppressed (kept on a do-not-contact list) to prevent re-subscription.
• Analytics data: aggregated data is retained indefinitely; identifiable data is deleted or anonymised within 26 months.

9. Data security

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption in transit (TLS/HTTPS) and at rest where applicable.
• Access controls limiting data access to authorised personnel only.
• Regular security reviews and updates to our infrastructure.
• Secure deletion of data when retention periods expire.

No method of transmission or storage is 100% secure. If you become aware of a security vulnerability, please contact us at security@fusiontechsolutions.ai.

10. International data transfers

Our team operates globally and our service providers (AWS, Microsoft, Google) may process data in jurisdictions outside your country of residence. Where data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements with our providers.

11. Your rights

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data, subject to legal retention requirements.
• Restriction: request that we limit processing of your data in certain circumstances.
• Portability: request your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interest or for direct marketing purposes.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, email privacy@fusiontechsolutions.ai. We will respond within 30 days.

12. Children's privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

13. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.

14. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website or by email. The "Effective date" at the top of this page indicates when the policy was last revised.

15. Contact us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: